Apple announces the reason and apologize for free replacement

2022/04/08

  Author :Iflowpower – Portable Power Station Supplier

Apple announced the "information about iPhone and accident shutdown" on the official website, which announced the cause of IPHONE6S accidental shutdown and apologized consumers. Previously, there were a large number of users to reflect the iPhone6S and other models, but accidentally shut down. Apple said that after learning about the accidental shutdown of iPhone users, it has been thoroughly investigated, collecting equipment and analyzed.

In the IPHONE6S apparatus produced during September to October 2015, a small number of battery components were exposed to the battery pack in the controlled environmental air, so that the battery consumption was faster than normal. Cause accidental shutdown. Apple said that sincere apology, it is sincere to the inconvenience caused by the customer.

The affected device can replace the battery for free, iPhone6S users can enter the device serial number on the unexpected shutdown problem plan page, query if the device meets the conditions for free replacement. Apple said that iPhone is intended to allow the equipment to automatically shut down under certain conditions, such as extremely cold temperatures. Some of the cases of automatic shutdown may be unexpected, but this design is to protect electronic components to prevent damage due to low voltages.

Apple also explores other possibilities that lead to the unexpected shutdown of iPhone. After in-depth investigation, no other reasons will continue to pay attention to and analyze customers' reports. In addition, there is a consultor retail store to make an appointment in Apple retail store for free replacement of the battery.

The relevant person in charge of Apple has said that it has guaranteed adequate stocks. Consumers can complete the replacement within 45 minutes.

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